Chicago Flame's quality and
service has been enhanced by our quality assurance
commitment to our clients. This commitment is governed
by the established Quality Assurance Programs, Management
Systems, and our Quality Manual in effect at our
Chicago Flame has
the following Quality Policy in effect :
The ultimate judge of quality
is not a lab technician or the testing equipment,
but the customer. Chicago Flame defines Quality
as meeting or exceeding the Clients requirements.
Instruments merely measure the specifications assigned
to a product. Those specifications must be properly
grounded on a thorough awareness of our customer's
needs. If quality means delivery of performance,
then we must understand what performance means to
our customers. Total involvement is required from
all areas and levels. Everyone must think and act
We must be realistic and responsive
to the real world demands of production environments.
Everyone must consider the consequences of accepting
sub par work, materials or services from anyone
internal or outside of Chicago Flame Hardening.
Properly planned products
and processes will anticipate quality concerns before
they become quality problems. In product and process
planning, the focus must be on prevention rather
We want to improve our ability
to do it right the first time. Chicago Flame must
concentrate on prevention. This philosophy must
apply to everything we do.
Every employee must become
actively involved and adopt this approach as a way
of life. Total commitment is required of everyone.
In some cases, improvement
will require breakthroughs -- the discovery of new
ways to elevate the level of our quality performance.
Each of us must accept this as a personal challenge.
Quality will not cost money,
it will save money. Improving the quality of our
products and operations is the most direct path
Quality is everyone's responsibility
and will be controlled at all stages of our process.
The quality program will require a continuing long
term commitment. We must have the resolve and the
talent to succeed. Each of us must contribute the
attitudes and actions required for Chicago Flame
Hardening to enhance its reputation for quality.
Each of us must accept the
challenge to: reassess the potential for improving
quality in our products, processes and operations
to find breakthroughs, the dramatically better way
to do the job, and to sharpen our performance in
order to attain and maintain a competitive edge
-- our reputation for quality.